Shipping Policy

Thank you for shopping at de.hitway.eu. We are trying our best to expedite the shipping process so that your package reaches you as soon as possible. We really appreciate your patience and thank you for your understanding.

order processing

Orders are normally dispatched within 2 working days of confirmation/payment. Orders placed on weekends may be subject to delays.

shipment tracking

  • After shipment, you will receive an email with the tracking number. Please note that during promotional or holiday periods, tracking may take longer to update.
  • If tracking is not available immediately, please allow 48 to 72 hours. If it still does not work, please contact us.

delivery delays

If there are any delays in delivery, you can contact us at contact@hitway.eu. We will then investigate the problem with the shipping company.

order cancellation

You can cancel your order before the package has been shipped. Cancellation is no longer possible after it has been shipped.

shipping costs and transport times

nation

Estimated delivery time

shipping costs

courier companies

Germany

3-5 working days

Free Shipping

GLS,GEL,DPD,DHL,UPS

Austria

4-7 working days

Free Shipping

 GLS,GEL,DPD,DHL,UPS

Total delivery time = processing time + shipping time (depending on your location)

We currently only ship to the countries listed above.

The logistics information above applies to electric bikes and electric scooters. Individual Bebike/Scooter accessories may be shipped from China due to stock shortages. Please refer to the accessories page for instructions.

order cancellations

We can cancel your order if you contact us in time after purchase. If payment is completed and the package has not been shipped, the order can be cancelled and you will receive a full refund. Cancellation is not possible after shipment. Please note that the lack of a shipping confirmation does not mean that the package has not been shipped.

Address changes and cancellations: fees

  • Address change during shipping : €50
  • Cancellation after shipping : €150
  • Non-acceptance of the package : €150
  • Successful delivery to original address : €150

Damaged or lost items

Damaged outer packaging does not necessarily mean damage to the product. In case of damage to the packaging, we recommend making a claim directly to the carrier. Our team will help with product-related issues. In case of lost, damaged or stolen shipments, please contact us within 7 days.

customs duties

In rare cases, orders from your country may be subject to customs fees beyond our control. Please contact your local customs office for more information.

Important Shipping Information and Policies

  • Please make sure your provided phone number is correct as the courier (like GEL) will confirm the delivery time by phone.
  • Customs Delays & Holidays : Shipping times may be affected by different customs clearance times or holidays. If you have not received your package in the estimated time period, please contact us.
  • Holiday Shipping Delays : Delays may occur during the holidays as both manufacturers and couriers limit their operations. Unfortunately, these delays are beyond our control. Operations will resume after the holidays.
  • Tracking Number Delays : After your order has been dispatched, it may take a few days for the tracking number to appear in the courier's system. If the information is not immediately available, please try again later.
  • Estimated Delivery Times : All estimated or typical delivery times are based on data collected from past orders. These times are approximate and are for reference only.
  • Liability for courier problems : Please note that we are not responsible for lost, stolen or damaged items caused by the conduct or omission of GEL, DHL, DPD or other parcel services.
  • Return Shipping Costs : Customers are responsible for the cost of returning items. Shipping costs are non-refundable. We cannot guarantee that we will receive your returned item. For more information about our limited warranty and claims process, please read our limited warranty terms, which are incorporated into these Terms by reference.

Phone: +852 9322 5387

E-Mail: contact@hitway.eu